Keyholding Response Limited
1 Kings Road, Crowthorne, Berkshire, RG45 7BF
Tel: 01344 750005
Fax: 01344 773123
E-
Manned Guarding is more than just a security officer sitting behind a desk.
We believe that any customer utilising a manned security guard is not only addressing a security requirement for the company, but also taking into account the public face of the company. The public will interact with the security officer and the impression that officer makes will last long after the reason for the encounter is forgotten.
We are dedicated to the philosophy of “getting it right first time, every time”. In order to achieve this, we agree with our customers that a sufficient lead in time for the contract must be established. This allows a comprehensive survey to take place, sufficient time to recruit, screen and train the right calibre of security officer and time to fine tune the service with the customer. Ultimately this allows for a smooth transition.
It is also vital that the security officer is rewarded for their skills. This ensures that the customer receives the level of security and competence they seek.
We are dedicated to keeping our customers for many years, and we can only achieve this by working
together towards a common goal.
This is a very important issue and one that the security company must be mindful of at all times. It is essential that the calibre of security officer matches the clients expectation and needs.
Some companies engage security staff only to be disappointed and let down. There are a number of reasons why this occurs. The main reason is often the security company engaged rushes the initial assessment in order to place a guard and start creating revenue. This leads to poor understanding of the needs of the customer, poor training for the security officer and ultimately poor service.